This review reflects my experience with Tahoe Luxury Properties, NOT the vacation home that we rented with them. The home was beautiful...and wonderful...but it was the combined efforts and attention of the Tahoe Luxury Properties staff that made our family reunion a success.
We've rented vacation homes from various sources over the years - private owners, management companies, HomeAway, VRBO (a disaster!!!), etc. - with good and bad results. The level of customer service provided by TLUXP was above and beyond anything that we've ever experienced. During the reservation process all of my questions were quickly and accurately answered. Follow-up information was always provided immediately, and documentation was promptly forwarded to us.
I spent quite a bit of time working with Kevin, head of TLUXP's concierge service. I don't think I could have pulled this family reunion off without Kevin. He helped me arrange for baby equipment, catering, a birthday celebration, and was a great Lake Tahoe information source.
Shortly after arriving at our vacation rental we were greeted by a TLUXP rep who stopped by to check on an issue at the home. Before she left she asked if there was anything else she could do for us. We had been a bit overwhelmed by the "difficult" stairway leading down to the home, and asked if there was anyone we might contact to help us unload our SUV. She stepped outside, made a phone call, and within 10 minutes Kevin appeared to help us out. He helped my husband unload the SUV, brought everything in the house, and made sure we were OK before leaving.
The next morning as we were getting settled in, we realized that we couldn't get the sound system to work, and the key for the gas fireplaces was missing. Also, being from bear-free San Diego, we weren't familiar with the ins and outs of trash in Lake Tahoe. We made a call to the TLP office and within a few minutes a young man arrived at the door. He figured out the sound system, found the gas key, instructed us on how to use the metal bear bins, and helped us carry our trash up the hill.
What I especially appreciated was TLUXP's professionalism. They always followed through 100%. If I was told someone would return a phone call, I always knew I would hear back from them. If I was waiting for something to be picked up or delivered, I received an e-mail or text when it was taken care of. A vacation should be stress-free, and TLUXP's staff went out of their way to make that happen.
Thank you to EVERYONE at TLUXP who assisted us before, during and after our vacation. We really could not have done it without you. We've already recommended your services to another friend, and can't wait for the opportunity to work with you again.
- Linda K.