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Frequently Asked Questions

Q: What time is check-in?
Answer:
 Check-in is at 4pm, unless other arrangements have been made. We are happy to accommodate an early check-in if no other guests are scheduled to check out that same morning, or if there is no scheduled maintenance. Please call our office at 530.584.3449, before 5pm the day prior to your arrival, to confirm availability.

Q: What time is check-out?
A: Check-out time is at 10am, unless other arrangements have been made. We are happy to accommodate a late check-out if no one is scheduled to arrive the same day or if there is no scheduled maintenance. Please call our office at 530.584.3449 before 5pm the day prior to your departure, or the morning of your departure, to confirm availability. Please notify us if any damage occurs during your stay so we may organize for replacement or repair. 

Q: Can I bring my pets?
A: We have many pet-friendly homes, although not all of our vacation rental homes allow pets. Guests bringing pets will obtain written approval from a luxury property specialist prior to arrival. Guests pay a $150 (plux tax) pet fee per pet. Pets under one year of age are strictly prohibited. Pets must be house trained and are never allowed on furniture, including beds. Guests will sign an addendum to the rental contract agreeing to the conditions that allow for pets at our homes.

Q: What is the cancellation policy?
A: 
Any requested cancellation must be submitted in writing and sent to info@tluxp.com. Requests must be received more than 90 days prior to arrival. You will be refunded the amount paid minus a 10% cancellation fee, excluding any travel insurance payments. The cancellation fee is taxed by counties' Transient Occupancy Tax (TOT) percentage. Your reservation is non-refundable 90 days prior to arrival. We encourage you to purchase travel insurance to alleviate any potential hardship.

Q: Do I need Travel Insurance?
A: 
Insurance is offered for purchase with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to unforseeable circumstances. We strongly recommend that you purchase this valuable protection.

Your Vacation Rental Home

Q: What is supplied in the home?
A: 
Tahoe Luxury Properties equips each vacation rental with the conveniences and amenities necessary to help you begin your vacation the moment you walk through the door. Some of the rental supplies you can look forward to include everything from beach towels and dish soap to hair dryers and laundry detergent. Be sure to take a look at the full list of supplies you can expect in your Tahoe vacation rental before you start packing for your trip.

Q: Will we have wifi?
A: 
Yes, all of our vacation rental homes include internet. Due to the nature of mountain living, internet may be slower than you are accustomed to, and we do experience spotty signals during extreme weather conditions.

Q: Should we bring bottled water?
A: 
No! Our award-winning tap water is some of the finest drinking water in the world! Choose tap water while you are in town, which is better for your health, the environment and your wallet. 

Q: Will my home have air conditioning?
A: 
Given our mild summer temperatures, most Tahoe homes do not have air conditioning. If a home does have air conditioning, you will see it listed as an amenity on the property detail page. All homes will have fans provided, typically stored in closets. If you find your home does not have an adequate supply of fans for your needs, we will be happy to deliver additional fans to your home.

Q: Do I need to stop in the office to pick up my key?
A:
 No, the key to your vacation rental home can be found in a lock box by the door at your property, unless the home is on a keyless entry system. You will be provided the lockbox code or keyless entry code prior to arrival. When you arrive in Tahoe, you can go directly to your vacation rental home.

Q: Can I ship items to the home so that they arrive before or during my stay?
A:
 If you require a postal delivery to your vacation rental home, you must use FedEx or UPS. The U.S. Postal Service will not deliver to most street addresses in our area, and packages sent by the U.S. Postal service will be returned to sender. If you expect your package will arrive prior to your arrival, it is preferable to address the packages to our office so that your package is not arriving at an occupied home or sitting outside for too long. Fees for delivery may apply. Due to bear activity in our area, if your package contains food items, it must be shipped to our office. Please call 530.584.3449 to coordinate details.

While You Are Here

Q: Can I view real estate listings during my stay?
A: 
Yes, please call our office and one of our in-house real estate agents would be happy to show you around. Whether you are looking for a family home to be shared for generations to come or for an investment property to use part-time, the TLUXP real estate team can successfully guide you.

Q: How can I rent a boat?
A:
Our concierge is happy to arrange any number of services for you, including arranging your boat rental so that you can enjoy summer days out on Lake Tahoe. While our concierge services are unlimited, popular requests include private chefs, in-home spa services, ski rental equipment, and grocery delivery. Visit our concierge page for a vast menu of our services, or create your own request!

Other Questions

Q: I own a home in Tahoe and would like to get on your vacation rental program. How do I get more information?
A: 
If you are interested to place your home on the TLUXP vacation rental program, please visit our website for homeowners at tluxpowners.com. On this website, you will find detailed information regarding our property management services and how to apply to our program. We appreciate your interest.