Vacation Rental Information & Policies
Question: What time is check-in?
Answer: Check-in is at 4pm, unless other arrangements have been made. We are happy to accommodate an early check-in if no other guests are scheduled to check out that same morning, or if there is no scheduled maintenance. Please call our office at 530.584.3449, before 5pm the day prior to your arrival, to confirm availability.
Q: What time is check-out?
A: Check-out time is at 10am, unless other arrangements have been made. We are happy to accommodate a late check-out if no one is scheduled to arrive the same day or if there is no scheduled maintenance. Please call our office at 530.584.3449 before 5pm the day prior to your departure, or the morning of your departure, to confirm availability. Please notify us if any damage occurs during your stay so we may organize for replacement or repair.
Q: Can I bring my pets?
A: We have many pet-friendly homes that allow dogs, although not all of our vacation rental homes allow pets. Guests bringing pets will obtain written approval from a luxury property specialist prior to arrival. Guests pay a pet fee per dog. Pets under one year of age are strictly prohibited. Dogs must be house trained and are never allowed on furniture, including beds. Guests will sign an addendum to the rental contract agreeing to the conditions that allow for pets at our homes.
Q: What is the cancellation policy?
A: Any requested cancellation must be submitted in writing and sent to info@tluxp.com. For stays that are 29 nights or less, a written cancellation must be received 60 days prior to the arrival date. For stays that are 30-59 nights, a written cancellation must be received 90 days prior to the arrival date. For stays that are 60 nights or longer, a written cancellation must be received 120 days prior to the arrival date. For cancellations made prior to the non-refundable deadline, a 10% cancellation fee is applied. This fee is subject to applicable county TOT. Cancellations made after the canclleation deadlines will not be refunded. Travel insurance premiums are non-refundable at all times. We strongly encourage you to purchase travel insurance to alleviate any potential hardship.
Q: Do I need Travel Insurance?
A: Insurance is offered for purchase with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to unforseeable circumstances. We strongly recommend that you purchase this valuable protection.
Q: Do you allow weddings or events?
A: Each home has a strict maximum occupancy allowed (listed on its property page) which applies to all uses including weddings, events, and gatherings of any kind. All short-term rentals in the area have parking restrictions and a limit to the number of vehicles permitted on the property at any time. There are also local noise ordinances that designate quiet hour periods from 10pm to 7am daily.
Your Vacation Rental Home
Q: What is supplied in the home?
A: Tahoe Luxury Properties equips each vacation rental with the conveniences and amenities necessary to help you begin your vacation the moment you walk through the door. Some of the rental supplies you can look forward to include everything from beach towels and dish soap to hair dryers and laundry detergent. Be sure to take a look at the full list of supplies you can expect in your Tahoe vacation rental before you start packing for your trip.
Q: Will the vacation rental have WiFi?
A: Yes, all of our vacation rental homes include internet. Due to the nature of mountain living, internet may be slower than you are accustomed to. We do experience spotty signals and outages during extreme weather conditions. If you plan to work from Tahoe and internet is essential during your stay, please have a back-up plan.
Q: Should we bring bottled water?
A: No! Our award-winning Tahoe tap water is some of the finest drinking water in the world! Choose tap water while you are in town, which is better for your health, the environment and your wallet.
Q: Will the vacation rental have air conditioning?
A: Given our mild summer temperatures, most Tahoe homes do not have air conditioning. If a home does have air conditioning, you will see it listed as an amenity on the property detail page. All homes will have fans provided, typically stored in closets. If you find your home does not have an adequate supply of fans for your needs, we will be happy to deliver additional fans to your home.
Q: Do I need to stop in the office to pick up the house key?
A: No, the key to your vacation rental home can be found in a lock box by the door at your property, unless the home is on a keyless entry system. You will be provided the lockbox code or keyless entry code prior to arrival. When you arrive in Tahoe, you can go directly to your vacation rental home.
Q: Can I ship items to the home so that they arrive before or during my stay?
A: If you require a postal delivery to your vacation rental home, you must use FedEx or UPS. The U.S. Postal Service will not deliver to most street addresses in our area, and packages sent by the U.S. Postal service will be returned to sender. If you expect your package will arrive prior to your arrival, it is preferable to address the packages to our office so that your package is not arriving at an occupied home or sitting outside for too long. Fees for delivery may apply. Due to bear activity in our area, if your package contains food items, it must be shipped to our office. Please call 530.584.3449 to coordinate details.
Planning Your Tahoe Vacation
Q: How far in advance should I book?
A: Because Lake Tahoe is a popular destination (especially during peak seasons of winter and summer), we recommend booking as early as possible. Many of our luxury homes are reserved 6-12 months in advance. Last minute availability is possible though, so please browse your preferred dates and see what vacation rentals are available here.
Q: How do I choose the right vacation rental for my trip?
A: Consider the size of your group and how many bedrooms and bathrooms you will need. Evaluate the amenities and location you are looking for. Are you a family of five looking for a vacation rental with a ping-pong or pool table? Are you a group of couples that want a vacation rental with hot tub or fire pit? Are you skiing at a Northstar California Resort or Palisades Tahoe and want to utilize the shuttle service? Do you want to be lakefront or have lake views? Would you like to bring your dog? Use our search filters to find the right home for your preferred dates, location area, group size, bedroom count, and/or features and amenities here.
Q: What is required to secure a booking?
A: Upon confirmation of the Vacation Rental Agreement, 25% of the base rent (and pet fee, if applicable), as well the full amount of the travel insurance (if selected), is due. The balance of the base rent, cleaning fee, and Transient Occupancy Tax (TOT) are due 60 days prior to arrival. If the Agreement is entered into less than 60 days prior to arrival the total amount is due in full with the signed Agreement.
Q: What are the accepted payment methods?
A: We accept payments by ACH or credit card. Please note: for credit card payments, a non-refundable credit card processing fee of 3.8% will be added to the total amount.
Q: Are there any extra fees besides the vacation rental nightly rate?
A: Yes, in addition to the nightly rate, we charge a cleaning fee as well as applicable Transient Occupancy Taxes (TOT) and pet fees. When you book directly with us, there are no additional service or management fees. All fees are disclosed in the Vacation Rental Agreement so there are no hidden surprises.
While You Are Here
Q: In the summer, how can I rent a boat?
A: Our concierge is happy to arrange any number of services for you, including arranging your boat rental so that you can enjoy summer days out on Lake Tahoe. Visit our concierge page to inquire about any boat rentals.
Q: In the winter, when is snow cleared following a storm?
A: Public street plowing typically begins once six inches or more of snow have accumulated. Driveway snow removal is handled by a private company and follows a standard route schedule after each storm. During snow clearing, please park in the garage to allow full access to the driveway. If your vehicle requires chains to drive in fresh snow, we recommend bringing them with you; however, chains are also available for purchase at local hardware stores throughout the area.
Q: What additional services do you provide while I stay at one of your properties?
A: While our concierge services are unlimited, popular requests include private chefs, in-home spa services, ski rental equipment, and grocery delivery. Visit our concierge page for a vast menu of our services, or create your own request!
Q: Can I view real estate listings during my stay?
A: Yes, please call our office and one of our in-house real estate agents would be happy to show you around. Whether you are looking for a family home to be shared for generations to come or for an investment property to use part-time, the Tahoe Luxury Property real estate team can successfully guide you.
Property Management Services
Q: I own a home in Tahoe and would like to get on your vacation rental program. How do I get more information?
A: If you are interested to place your home on the TLUXP vacation rental program and have TLUXP be your exclusive property management company, please visit our website for homeowners at tluxpowners.com. On this website, you will find detailed information regarding our property management services and how to apply to our program. We appreciate your interest.