We strive to provide services in a way that respects the dignity and independence of persons with disabilities. We have established policies and procedures to ensure we provide goods and services to all our customers in a manner consistent with this core value.
It is our policy to remove barriers to full access to our products and services whenever that is readily achievable, and to develop products and services with accessibility standards considered. We are committed to ensuring the accessibility of our websites to persons with disabilities. To achieve this goal, we have adopted the following guidelines:
We have put in place processes to make accessibility and meeting the criteria known as the Web Content Accessibility Guidelines 2.0 AA, as recommended by the Web Accessibility Initiative of the World Wide Web Consortium, integral to our software development efforts, design specifications and product roadmaps. We will measure and track our progress to ensure we continually make improvements to address the evolving industry standards and to meet the accessibility needs of our customers and visitors to our websites.
Complaints and Responses
Questions or complaints regarding our website may be directed to the Tahoe Luxury Properties Accessibility Officer by email at info@TLUXP.com. A member of our team will review the question or complaint and respond within 48 hours. Our response will include actions we have taken, or will take, to resolve the issue. We may also refer to alternative assistive measures which may resolve or address the question or complaint.