Hidden Ridge at Northstar Truckee Vacation Rental

Vacation Rental Agreement 

Please review our Vacation Rental Agreement, which outlines key policies and provisions. Please do not hesitate to reach out with any questions. 

Cancellation Policy 

Renter may cancel the reservation and receive a full refund (excluding non-refundable credit card processing fees) if the cancellation is made at least thirty (30) days prior to the scheduled arrival date. Cancellations made less than twenty nine (29) days prior to the scheduled arrival date are non-refundable. For reservations of thirty (30) nights or greater, the reservation becomes non-refundable ninety (90) days prior to the scheduled arrival date. Select properties may be excluded from the 30-day cancellation policy. Refunds will not be provided for circumstances including, but not limited to, illness, road closures, weather-related conditions, flight delays, power outages, construction, or air quality. Renter is strongly advised to purchase travel insurance to protect against unforeseen events. Any requested cancellation must be submitted in writing and sent to info@TLUXP.com.  

Travel Insurance 

We recommend purchasing travel insurance through Generali Global when signing your rental agreement. It helps protect your prepaid, nonrefundable trip costs in case of unforeseen events such as illness or lengthy road closures. 

• For full coverage details, enter your "Application Date" (the purchase date or today’s date) and state of residence here. A policy number is not required.  
• Travel insurance is not available for reservations over $100,000, for travel to destinations less than 100 miles from Renter’s primary residence, or for Renter's with a primary residence located outside of the United States. 

Written Permission Required for Pets 

Not all homes allow pets. Written approval for pets must be obtained PRIOR to allowing any pet to be present on or about the home. If approval is granted, a Pet Addendum must be signed. We are happy to assist in locating a pet friendly home for you. 

What is Provided at Your Vacation Rental Home 

Our homes are fully stocked with essentials so you can relax upon arrival. Before packing, view our complete Home Supply List. Once the booking is confirmed you will be provided a link to login to your personal guest portal. This portal will provide essential details about your vacation rental, such as directions to the property, key access, appliance usage instructions, Wi-Fi code, restaurant recommendations, and check-out procedures. 

Mail & Package Delivery 

• USPS does not deliver to your vacation rental home. Mail sent via USPS will be returned. Use FedEx or UPS for deliveries during your stay. Do not leave food deliveries unattended. It will attract wildlife, especially bears. 
• If you need to send packages before your arrival, contact our office to arrange delivery to our business address via UPS or FedEx. 
• With Ship Skis you can arrange door-to-door transportation for your ski gear and luggage straight to your Tahoe Luxury Properties vacation rental and back home.  

Outdoor Furniture, BBQ Grills & Fire Pits 

• Patio furniture is available from Memorial Day Weekend through early fall (weather permitting). Furniture is stored during winter months to prevent damage. 
• Most homes have gas BBQs available year-round. Please inquire if this is an essential amenity for your winter stay. Charcoal grills, wood-burning fire pits, and open flames are strictly prohibited. 
• On Red Flag Warning days (high fire risk), the use of gas BBQs and fire pits are strictly prohibited. It is Renter's responsibility to know if a red flag warning has been issued. Stay informed by tuning into 1630 AM radio; following the North Tahoe Fire Protection District on Facebook or Twitter (X); checking signage outside district fire stations; reviewing the National Weather Service forecast. See here.
  

Bear Safety 

Black bears are active in both Lake Tahoe and Truckee. Improper food storage can lead to serious property damage and safety issues. Do not leave food, trash, or scented items outdoors or in your vehicle. Always lock the doors and windows of the home and your car when unattended. Intentionally leaving food out for bears is illegal. Review our Bear Aware Addendum for more information on staying safe and protecting our local wildlife. 

Boating: Buoys & Piers 

If your rental includes buoy or pier access, please refer to the Buoy, Mooring Line, and Pier Addendum for full details. 

• Piers are for pick-up/drop-off only (max 30 minutes). Never leave boats unattended or anchored without supervision. 
• Lake Tahoe water levels varying depending on seasonal snowfall, affecting the depth for safe pier access.  
• Check weather conditions before venturing out and be advised that Lake Tahoe weather can change quickly. 

Winter Driving (Nov 1st – April 30th) 

Driving in the snow-covered mountains of California and Nevada can be both enjoyable and occasionally challenging. Roads and driveways may be steep or icy, and conditions can change quickly. To ensure safe and smooth travel, the California Highway Patrol offers valuable winter driving tips. You can find more information from the CHP here. Make sure your vehicle is winter-ready, with brakes, tires, wipers, and the heater all in top condition. All vehicles, including AWD/4WD, should carry properly-sized tire chains. 

For updated road conditions in California, check: 

• Current Road Conditions 
• Conditions by Highway Number 

For updated road conditions in Nevada, check:  

• Current Road Conditions 

Short-Term Rental County Rules 

TLUXP manages homes across five counties, each with specific regulations for short-term rental permits. We appreciate your cooperation in following these rules, which are also included in your signed Vacation Rental Agreement. 

• Maximum Occupancy: No gatherings, events, weddings, or group functions exceeding the occupancy limit listed in your agreement are allowed. 
• Parking: Street parking is prohibited. All vehicles, boats, and trailers must be parked in the garage or driveway. 
• Quiet Hours: Quiet hours are from 9 pm to 8 am, seven days a week. Noise should not be heard from the property line. Please keep noise levels low to avoid disturbing neighbors. 
• Lights Out: Exterior lights must be turned off between 10 pm and 7 am unless necessary for safety. All lights must be turned off to prevent nuisance to neighbors. 
• Trash: Due to wildlife in the area, trash must be stored in the metal, bear-resistant trash bin provided. Trash day is posted at the home. Do not leave trash outside. 
• Hot Tub: The hot tub can only be used between 8:00 am and 9:00 pm. 
• Smoking: Smoking is strictly prohibited inside or outside the home.  

Concierge Services 

Our concierge team is here to enhance your stay. Explore all offerings on our Concierge Services Page or contact us with your custom request.   

Office Holiday Closures 

Our office is closed on: New Year’s Day, July 4th, Thanksgiving, Christmas Day. We are unable to accommodate check-ins or check-outs on these dates.