Serendipity - Lakeview Incline Village Vacation Rental

Vacation Rental Agreement 

Please review our Vacation Rental Agreement, which outlines key provisions such as the cancellation policy, county rules and payment process. Please do not hesitate to reach out with any questions. 

Travel Insurance 

Travel Insurance is offered through Rental Guardian. If you purchase travel insurance, it is designed to cover prepaid, nonrefundable expenses in the event of certain unforeseen circumstances that may impact your trip. Travel protection may be purchased directly through our secure portal at any time during the booking process, and in some cases may be added to an existing reservation, subject to eligibility requirements. Please note: Travel insurance is not available for reservations over $150,000. 

The two coverage options are Standard Travel Protection or Cancel for Any Reason (CFAR) Protection. The Standard Travel Protection is available to residents of the United States, Canada (excluding Quebec), and select international countries. Coverage may be purchased at the time of booking or up to 24 hours prior to check-in. The Cancel For Any Reason (CFAR) Protection is available to residents of the United States and Canada (excluding Quebec and New York). This coverage must be purchased within 14 days of the initial booking and is not available for reservations made within 30 days of arrival.

• Standard Travel Protection is available to residents of the United States, Canada (excluding Quebec), and select international countries. Coverage may be purchased at the time of booking or up to 24 hours prior check-in. 
• Cancel for Any Reason (CFAR) Protection is available to residents of United States and Canada (Excluding Quebec and New York). This coverage must be purchased within 14 days of the initial booking and is not available for reservations made within 30 days of arrival. 

Pet Policy 

Not all homes allow pets. For the homes that consider pets, written approval is required PRIOR to allowing any pet to be present at the property at any time. If approval is granted, a Pet Addendum must be signed and a pet fee must be paid. Only approved dogs are permitted. Dogs under one year of age, cats, or any other pets are not allowed. We are happy to assist in locating a dog-friendly home for you. 

What is Provided at Your Vacation Rental Home 

Our homes are fully stocked with essentials so you can relax upon arrival. Before packing, view our complete Home Supply List. Once the booking is confirmed you will be provided a link to login to your personal guest portal. This portal will provide essential details about your vacation rental, such as directions to the property, key access, appliance usage instructions, Wi-Fi code, restaurant recommendations, and check-out procedures. 

Mail & Package Delivery 

• USPS does not deliver to your vacation rental home. Mail sent via USPS will be returned. Use FedEx or UPS for deliveries during your stay. Do not leave food deliveries unattended. It will attract wildlife, especially bears. 
• If you need to send packages before your arrival, contact our office to arrange delivery to our business address via UPS or FedEx. 
• With Ship Skis you can arrange door-to-door transportation for your ski gear and luggage straight to your Tahoe Luxury Properties vacation rental and back home.  

Outdoor Furniture, BBQ Grills & Fire Pits 

• Patio furniture is available from Memorial Day Weekend through early fall (weather permitting). Furniture is stored during winter months to prevent damage. 
• Most homes have gas BBQs available year-round. Please inquire if this is an essential amenity for your winter stay. Charcoal grills, wood-burning fire pits, and open flames are strictly prohibited. 
• On Red Flag Warning days (high fire risk), the use of gas BBQs and fire pits are strictly prohibited. It is Renter's responsibility to know if a red flag warning has been issued. Stay informed by tuning into 1630 AM radio; following the North Tahoe Fire Protection District on Facebook or Twitter (X); checking signage outside district fire stations; reviewing the National Weather Service forecast. See here.
  

Bear Safety 

Black bears are active in both Lake Tahoe and Truckee. Improper food storage can lead to serious property damage and safety issues. Do not leave food, trash, or scented items outdoors or in your vehicle. Always lock the doors and windows of the home and your car when unattended. Intentionally leaving food out for bears is illegal. Review our Bear Aware Addendum for more information on staying safe and protecting our local wildlife. 

Boating: Buoys & Piers 

If your rental includes buoy or pier access, please refer to the Buoy, Mooring Line, and Pier Addendum for full details. 

• Piers are for pick-up/drop-off only (max 30 minutes). Never leave boats unattended or anchored without supervision. 
• Lake Tahoe water levels varying depending on seasonal snowfall, affecting the depth for safe pier access.  
• Check weather conditions before venturing out and be advised that Lake Tahoe weather can change quickly. 

Winter Driving (Nov 1st – April 30th) 

Driving in the snow-covered mountains of California and Nevada can be both enjoyable and occasionally challenging. Roads and driveways may be steep or icy, and conditions can change quickly. To ensure safe and smooth travel, the California Highway Patrol offers valuable winter driving tips. You can find more information from the CHP here. Make sure your vehicle is winter-ready, with brakes, tires, wipers, and the heater all in top condition. All vehicles, including AWD/4WD, should carry properly-sized tire chains. 

For updated road conditions in California, check: 

• Current Road Conditions 
• Conditions by Highway Number 

For updated road conditions in Nevada, check:  

• Current Road Conditions 

Short-Term Rental County Rules 

TLUXP manages homes across five counties, each with specific regulations for short-term rental permits. We appreciate your cooperation in following these rules, which are also included in your signed Vacation Rental Agreement. 

• Maximum Occupancy: No gatherings, events, weddings, or group functions exceeding the occupancy limit listed in your agreement are allowed. 
• Parking: Street parking is prohibited. All vehicles, boats, and trailers must be parked in the garage or driveway. 
• Quiet Hours: Quiet hours are from 9 pm to 8 am, seven days a week. Noise should not be heard from the property line. Please keep noise levels low to avoid disturbing neighbors. 
• Lights Out: Exterior lights must be turned off between 10 pm and 7 am unless necessary for safety. All lights must be turned off to prevent nuisance to neighbors. 
• Trash: Due to wildlife in the area, trash must be stored in the metal, bear-resistant trash bin provided. Trash day is posted at the home. Do not leave trash outside. 
• Hot Tub: The hot tub can only be used between 8:00 am and 9:00 pm. 
• Smoking: Smoking is strictly prohibited inside or outside the home.  

Concierge Services 

Our concierge team is here to enhance your stay. Explore all offerings on our Concierge Services Page or contact us with your custom request.   

Office Holiday Closures 

Our office is closed on: New Year’s Day, July 4th, Thanksgiving, Christmas Day. We are unable to accommodate check-ins or check-outs on these dates.